ServiceNow Security Operations and Risk Consultancy.

• Contracted directly by ServiceNow as design authority for a greenfield Vulnerability Response implementation at Japan Tobacco International, following a previous unsuccessful attempt.
• Led the as-is assessment and to-be workshops, defined the target operating model across infrastructure and application VR, and shaped a backlog of 43 user stories, all delivered by build close.
• Designed an out-of-the-box-first classification and assignment model on the Qualys integration, fixing the root cause of the earlier failure.

• Sole architect and senior engineer on a ServiceNow award-winning SecOps transformation for one of Europe's largest airlines.
• Designed and delivered the architecture across Vulnerability Response, Security Incident Response and Threat Intelligence.
• Built eight security tool integrations, reaching 95%+ CMDB asset match rates globally.
• Wrote automation playbooks that cut the SOC's mean time to respond to near-zero.

Lead developer on a greenfield ServiceNow IRM implementation for a highly secure UK Government department. Further details are withheld due to the nature of the work.

Developer on a large-scale Integrated Risk Management implementation for one of the UK's leading banks, delivering configuration, scripting and workflow development in a tightly governed environment.

Core engineer on a successful ITSM rollout for Smart DCC, part of the UK's critical national infrastructure.

Extended an existing CSM solution with an automated end-to-end process for direct debit payments.

Five years at a ServiceNow partner, leading workstreams on multi-stream enterprise programmes and delivering greenfield implementations across ITSM, SecOps, HR and CSM for clients in banking, telecoms and government. Also supported pre-sales, scoping and estimating.